Introduction
At Hostmane, we respect your privacy and are committed to protecting the personal information you provide when using our websites, products, services, and client portal.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you.
By using Hostmane services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with Hostmane, we may collect different types of information.
Information you provide
- Account information: name, email address, phone number, and account credentials.
- Billing information: billing details and information necessary to process payments.
- Domain information: information required to register, transfer, or manage domain names.
- Support information: messages, support tickets, attachments, and other information you provide to us.
Information collected automatically
When you visit our website or use our services, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, and general usage data.
How We Use Your Information
Hostmane may use collected information for legitimate business and service-related purposes, including:
- Creating and managing your Hostmane account.
- Providing and maintaining hosting, domain, VPS, SSL, and related services.
- Processing payments, invoices, and transactions.
- Providing customer and technical support.
- Communicating important service notifications.
- Detecting, preventing, and investigating fraud, abuse, and security incidents.
- Improving our website, products, and services.
- Complying with applicable legal obligations.
Information Sharing
We do not sell your personal information. We may, however, share information when reasonably necessary to provide our services or meet legal and security requirements.
Service providers
We may work with trusted third-party providers that assist with services such as payment processing, infrastructure, security, analytics, communication, and customer support.
Legal requirements
We may disclose information where required by law, legal process, court order, or where disclosure is reasonably necessary to protect our users, services, property, or legal rights.
Cookies & Tracking Technologies
Hostmane may use cookies and similar technologies to help operate our website, remember preferences, understand website usage, and improve the user experience.
What cookies do
- Keep you signed in where appropriate.
- Remember selected preferences.
- Help us understand website performance.
- Improve security and detect suspicious activity.
Most browsers allow you to control or disable cookies through their settings. Disabling certain cookies may affect the functionality of some website features.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
Secure infrastructure
We use security controls designed to protect our systems and services.
Protected data
Access to sensitive information is restricted to authorized personnel.
Access controls
We use appropriate controls to help limit unauthorized access.
No method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
When information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with our internal procedures and applicable requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information.
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where legally applicable.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
To exercise an applicable privacy right, please contact us using the information provided at the end of this policy.
Children's Privacy
Hostmane services are not intended for children who are not legally permitted to use online services in their jurisdiction.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When we make changes, we will update the "Last updated" date displayed at the beginning of this policy. We encourage you to periodically review this page for the latest information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Hostmane handles your information, please contact our team.
We're here to help.
Reach out to our support team and we'll be happy to assist you.
Contact Hostmane