WEB HOSTING

Hosting questions

What is web hosting?

Web hosting is a service that stores your website's files on a server and makes your website accessible on the internet. Hostmane provides reliable hosting infrastructure for websites, applications, and online businesses.

Which hosting plan should I choose?

Shared hosting is ideal for most personal websites, blogs, portfolios, and small businesses. If your website requires more resources, a Cloud VPS provides dedicated resources and greater flexibility.

Can I migrate my website to Hostmane?

Yes. You can migrate your existing website to Hostmane. Our team can assist with the migration process to help minimize downtime.

Are website backups included?

Backup availability depends on the hosting package you choose. Check the features of your specific plan or contact our team if you need help choosing the right backup solution.

Can I host WordPress with Hostmane?

Yes. Hostmane hosting is suitable for WordPress websites, and our WP Toolkit makes managing WordPress installations easier.

DOMAINS

Domain questions

How do I register a new domain?

Search for your preferred domain name using our domain search tool. If the domain is available, you can add it to your cart and complete your registration.

Can I transfer my domain to Hostmane?

Yes. You can transfer eligible domains to Hostmane. You will generally need your domain's authorization or EPP code to complete the transfer.

How does domain renewal work?

Domains can be renewed before their expiration date. You can manage your domain renewals from your Hostmane client area.

Do you offer domain privacy protection?

Privacy availability depends on the domain extension. Contact our team if you need help checking privacy options for a specific domain.

CLOUD VPS

VPS questions

What is a Cloud VPS?

A Cloud VPS is a virtual private server that provides dedicated computing resources with greater control and flexibility than traditional shared hosting.

Do VPS plans include root access?

VPS environments can provide administrative-level control, depending on the specific VPS product and operating system you choose.

Can I upgrade my VPS resources?

VPS resources can be upgraded when additional CPU, RAM, storage, or other capacity is required, subject to the available plans and infrastructure.

Which operating systems are available?

Available operating systems depend on the VPS plans and server locations. Check the VPS configuration page for the currently available options.

SSL CERTIFICATES

SSL questions

What is an SSL certificate?

An SSL certificate encrypts the connection between a website and its visitors. It enables HTTPS and helps protect sensitive information exchanged with your website.

How do I install my SSL certificate?

Installation depends on your hosting environment and certificate type. If your hosting plan supports SSL management, you can configure it from your hosting control panel.

What happens when my SSL expires?

An expired SSL certificate can cause browsers to display security warnings. Renewing your certificate before its expiration helps keep your website securely accessible over HTTPS.

BILLING

Billing questions

What payment methods do you accept?

Available payment methods may vary depending on your location and the service being purchased. The available methods will be displayed during checkout.

Where can I view my invoices?

You can manage your invoices and billing information from your Hostmane client area after signing in.

Can I cancel my hosting service?

Service cancellation can be requested through your client area, subject to the terms and conditions applicable to your specific service.

Do you offer refunds?

Refund eligibility depends on the service purchased and the applicable Hostmane refund policy. Please review the terms of your service or contact our billing team for assistance.

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